General Manager

Job Locations US-DC
Posted Date 1 month ago(1/16/2018 11:45 AM)
# of Openings
The River Inn (Washington)
Guest Services

Meet Modus Hotels

We are a lifestyle hotel company dedicated to consistently being best in class by delivering personalized experiences based on each guest’s distinct needs. Our culture is one of independent and spirited individuals who love what they do and share a desire to create a genuine environment where each person can truly be themselves. It’s important to know that we have 10 core values that we live by; we’ll expect that you will too.

What do we want you to do

  • You will passionately communicate the direction and purpose of all initiatives, resulting in colleague & leader ownership, pride, and quality outcomes. 
  • You will develop and drive strategies and tactics that make a big impact – planning is your strong suit.
  • You’ll achieve and maintain superior balanced scorecard results, with an unrelenting desire to exceed previous outcomes.
  • You will inspire and motivate the leadership team to foster a guest-focused and results oriented environment.
  • Executing our ethos to achieve the Modus vision will be your constant focus – always at the front, and never in the back of your mind. You’ll inspire your team to personalize experiences and connect guests to your city’s most remarkable offerings.
  • You will actively seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack. 
  • You’ll create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team.
  • You will go above and beyond to protect, defend, and champion our values, vision, and culture.

Who is going to get this job

  • You’ve held a senior leadership role (Hotel Manager, Assistant General Manager, or General Manager - preferred) at a hotel for at least three years.
  • You are highly knowledgeable in all aspects of the lifestyle hotel industry. At least 2 years of senior leadership experience at a lifestyle hotel is a must.
  • You have a track record of achieving and maintaining superior balanced scorecard results, and are able to articulate the underlying strategies that led to your achievements.
  • You keep an eye on the big picture, creating a weekly game plan to ensure that you can accomplish the “little things” while making progress on your big goals.
  • You are aware of current practices and trends in the industry, and plan 6-12 months in advance to ensure success over time.
  • You have a knack for finding the best solution to unclear situations, issues and problems, reflecting upon your experience to determine numerous future possibilities and outcomes.
  • You have a warm, welcoming demeanor that projects hospitality. You set the tone in stressful situations by responding in a cool, calm, and collected way.
  • You are a fantastic communicator who is able to clearly articulate your ideas and back those ideas up with data.
  • You can effectively divide, assign, and delegate work to achieve business objectives and develop team members’ skills.
  • You are a self-improver who develops a variety of approaches and communication techniques tailored to each situation.
  • You are able to create and foster a true learning environment, where growth at all levels is encouraged.


One more thing-we are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is stupid, disrespectful, bad business and won’t be tolerated. It’s also illegal.


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