Guest Experience Manager

Job Locations US-DC-DC
Posted Date 3 weeks ago(3/1/2018 10:31 AM)
# of Openings
Modus Hotels
Guest Services

Meet Modus Hotels

We are a lifestyle hotel company dedicated to consistently being best in class by delivering personalized experiences based on each guest’s distinct needs. Our culture is one of independent and spirited individuals who love what they do and share a desire to create a genuine environment where each person can truly be themselves. It’s important to know that we have 10 core values that we live by; we’ll expect that you will too.

What do we want you to do

You will focus on the center of the hotel’s universe –the front office. You’ll lead and develop a team that’s warm and inviting, one that understands that personalized and anticipatory service is what transforms an experience and creates loyal customers.  You’ll internalize and demonstrate our cultural values on a daily basis, understanding that the team is looking to you to set the tone for the guest experience. In addition, you’ll learn the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.

Who is going to get this job

You have a passion for creating personalized guest experiences, have been in the industry for 1-3 years and have proven your ability to lead. Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You’ll know how to handle cash responsibly and reliably, and you'll be able to use the tools of the trade: computers, databases, and property management systems. Hospitality is a 24/7 gig, so you’ll be prepared to pull all kinds of shifts 7am, 3pm, 11pm and weekends. One more thing-we are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is stupid, disrespectful, bad business and won’t be tolerated. It’s also illegal.



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